Privacy Policy | Urban at the Heights

Privacy Policy for Urban at the Heights

Last updated: January 03, 2026

At Urban at the Heights, accessible at urbanattheheights.holidayfuture.com, one of our main priorities is the privacy of our visitors and guests. This Privacy Policy explains the types of information we collect and how we use it.

If you have questions or need more information about our Privacy Policy, contact us at info@fidelitybps.com.

This Privacy Policy applies only to our online activities on urbanattheheights.holidayfuture.com. It does not cover information collected offline or via other channels.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

We collect information you provide during booking inquiries, contact forms, or reservations. This may include:

  • Name, email, phone number, and payment details (processed securely)
  • Stay preferences or inquiries
  • If you contact us directly, we may receive additional information such as message contents, attachments, or other details you provide.
  • We may also automatically collect certain information when you visit our website, including:
  • IP address
  • Browser type and version
  • Internet Service Provider (ISP)
  • Date and time stamps
  • Referring/exit pages
  • Number of clicks
  • This helps us analyze trends, operate the site, and gather demographic info.

How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our website and booking services
  • Process inquiries, reservations, and communications
  • Improve, personalize, and expand our services
  • Understand how you use our website
  • Communicate updates or information about your stay
  • Send promotional emails (you can opt out anytime)
  • Detect and prevent technical issues or fraud

Log Files

We follow standard procedures for using log files, which record website visits. This information is not linked to personal data.

Cookies

We use cookies to store visitor preferences and pages visited to optimize your experience. You can manage cookies via your browser settings.

Third-Party Services

We may use third-party services (booking engines, payment processors, analytics tools) that collect and analyze data. These services have their own privacy policies.

CCPA Privacy Rights (California Residents)

California consumers can:

  • Request disclosure of personal data collected
  • Request deletion of personal data
  • Opt out of the sale of personal data (we do not sell personal data)
  • Requests are responded to within one month. Contact us to exercise your rights.

GDPR Rights (EU Residents)

Under GDPR, you can:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (under certain conditions)
  • Restrict processing of your data (under certain conditions)
  • Object to processing of your data
  • Request transfer of your data
  • Requests are responded to within one month. Contact us to exercise your rights.


Children’s Information

We do not knowingly collect personal info from children under 13. If you believe a child has provided info, contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy. Updates will be posted here with a new “Last updated” date.